Refund Policy

Refund Policy

Last Updated: June 24, 2026

Refund Policy for Multipurc

At Multipurc, we are committed to providing high-quality software solutions, SaaS applications, digital products, plugins, themes, APIs, and related technology services. We value customer satisfaction and strive to ensure that every purchase meets our quality standards.

Because our products are primarily digital and delivered instantly, this Refund Policy explains the circumstances under which refunds may be granted, how refund requests are evaluated, and the responsibilities of both Multipurc and our payment provider.

By purchasing or subscribing to any Multipurc product or service, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Introduction

Multipurc sells digital software products and subscription-based services to customers worldwide.

Unlike physical goods, digital products are delivered immediately after purchase and may be accessed, downloaded, activated, or used instantly. For this reason, refund requests are reviewed carefully to balance customer satisfaction with the protection of our intellectual property and digital assets.

Our goal is always to resolve issues quickly and fairly before a refund becomes necessary.

2. Digital Products

Digital products offered by Multipurc may include:

  • SaaS applications

  • Software licenses

  • Website builders

  • Plugins

  • Themes

  • Templates

  • APIs

  • Extensions

  • Digital downloads

  • Business tools

  • Premium features

Due to the nature of digital delivery, access to purchased products may be available immediately after payment confirmation.

Customers are encouraged to review product descriptions, compatibility requirements, documentation, and feature lists before completing a purchase.

3. SaaS Subscription Refunds

Multipurc offers subscription-based software services that may be billed monthly, annually, or under another recurring billing schedule.

A subscription refund may be considered if:

  • The request is submitted within fourteen (14) calendar days of the initial purchase.

  • The service contains a verified technical issue that prevents its intended functionality.

  • Our technical support team is unable to provide a reasonable solution within an appropriate period.

Subscription cancellation prevents future billing but does not automatically create a refund for the current billing period.

4. Eligibility for Refund

Refund requests may be approved when one or more of the following conditions apply:

Verified Technical Issue

A significant technical problem prevents the product from functioning as described, and the issue cannot be resolved after reasonable troubleshooting.

Duplicate Purchase

A customer accidentally completes multiple identical purchases for the same product or subscription.

Billing Error

An incorrect charge occurred due to a verified processing error.

Inaccessible Product

The purchased product cannot be accessed or activated due to a verified issue on Multipurc's side that cannot be reasonably resolved.

Each refund request is reviewed individually based on the information provided and the customer's usage history.

5. Non-Refundable Situations

Refunds will generally not be approved in the following situations:

  • Change of mind after purchase.

  • The customer no longer needs the product.

  • The product does not include a desired feature that was not advertised.

  • Failure to review product specifications before purchase.

  • Incompatibility with third-party software not officially supported.

  • User configuration errors.

  • Failure to meet minimum system requirements.

  • Requests submitted after the applicable refund period.

  • Temporary service interruptions caused by maintenance or external providers.

Downloaded, customized, activated, or extensively used digital products may not be eligible for refunds.

6. Technical Issue Resolution

Before issuing a refund, Multipurc reserves the right to investigate and attempt to resolve reported technical issues.

Customers may be asked to provide:

  • Account email address

  • Order information

  • Error messages

  • Screenshots

  • Browser details

  • Device information

  • System logs where applicable

Our support team will make reasonable efforts to identify and resolve issues promptly.

Many technical problems can be corrected through updates, configuration adjustments, or compatibility guidance without requiring a refund.

7. Subscription Cancellation

Customers may cancel active subscriptions at any time.

Cancellation will:

  • Stop future recurring payments.

  • Preserve access until the end of the current paid subscription period.

  • Not automatically generate a refund for the current billing cycle.

Users are responsible for canceling subscriptions before the next renewal date if they do not wish to continue the service.

8. Refund Request Procedure

To request a refund, customers should contact our support team with:

  • Full name

  • Account email

  • Order or invoice information

  • Product purchased

  • Reason for the request

  • Supporting documentation if available

Incomplete requests may require additional information before evaluation.

Refund requests should be submitted within fourteen (14) calendar days of the original purchase date.

9. Refund Processing Time

Once a refund request has been reviewed and approved:

  • The refund will be processed through Paddle using the original payment method used during checkout.

  • Processing generally begins promptly after approval.

  • Depending on the payment provider and financial institution, the returned funds may take approximately five (5) to ten (10) business days to appear in the customer's account.

Processing times may vary based on banking systems, regional payment networks, holidays, or regulatory requirements.

10. Chargebacks

Customers are encouraged to contact Multipurc before initiating a chargeback or payment dispute.

Submitting a support request allows us to investigate the issue and often provide a faster resolution.

Fraudulent or abusive chargebacks may result in:

  • Temporary account suspension

  • Permanent account termination

  • Revocation of software licenses

  • Restriction from future purchases

Multipurc reserves the right to provide relevant transaction records and order information during the chargeback review process.

11. Exceptions

Multipurc may, at its sole discretion, approve refunds outside the standard policy in exceptional circumstances, including:

  • Duplicate transactions

  • Proven billing errors

  • Verified unauthorized purchases

  • Significant service failures that cannot reasonably be resolved

Approval of one exception does not create an obligation to approve future requests under similar circumstances.

Each case is evaluated individually.

12. Paddle Merchant of Record

All purchases, subscriptions, renewals, and digital product transactions on Multipurc are securely processed through Paddle, which acts as the official Merchant of Record (MoR).

As the Merchant of Record, Paddle is responsible for:

  • Secure payment processing

  • Invoice generation

  • Payment authorization

  • Collection of applicable VAT, GST, and similar taxes

  • Tax compliance

  • Payment security

Approved refunds are processed through Paddle using the original payment method used for the purchase.

Multipurc does not store complete payment card information or banking credentials submitted during checkout.

13. Refund Guidelines

To help ensure a smooth refund process, customers should consider the following guidelines:

  • Review product descriptions before purchasing.

  • Verify compatibility with your environment.

  • Contact customer support if assistance is needed.

  • Submit refund requests within fourteen (14) calendar days of purchase.

  • Provide accurate order information and supporting details.

  • Allow sufficient time for technical investigation before requesting a refund.

Our objective is always to resolve issues and provide a positive customer experience whenever possible.

14. Contact Information

If you have questions regarding this Refund Policy or wish to submit a refund request, please contact us.

Company Name

Multipurc

General Information

Email: [email protected]

Payment & Billing Support

Email: [email protected]

Customer Support

Email: [email protected]

Office Address

Dhaka, Mirpur, Jonota Housing
Bangladesh

Phone

+8809638125992

Final Statement

Multipurc is committed to maintaining a fair, transparent, and customer-focused refund process while protecting the integrity of its software products and digital services.

We encourage customers to contact our support team whenever they encounter a problem so that we can work together toward a timely and effective resolution.

By purchasing or subscribing to Multipurc products or services, you acknowledge and agree to the terms of this Refund Policy.

Last Updated: June 24, 2026